North OS
Transformations, not project thumbnails
Portfolio is curated for relevance and safety. Protected deployments, private repositories, client records and private operational addresses are not linked or exposed.
Sales operations
Custom CRM
All customersTerritoryThis weekManager
Sales operationsStatusWorkflow
ADAlpine Distribution
North territory
Proposal
Qualified
NTNordline Trade
West territory
Follow-up
In review
MPMeridian Partners
Enterprise segment
Qualified
Approved
APAtlas Professional
Services segment
Active
Next action
Custom CRM / 01
SalesPortal / SBB CRM
Problem
A distributed sales organisation needed one governed system for customer records, field activity, appointments, tasks and opportunities.
Architecture
A DB-first and API-first CRM architecture with role-based access, territories, geospatial operations, web and mobile workflows and managerial dashboards.
System
A production operational system managing more than 22,000 customer records, governed notifications, activity history and permission-aware reporting.
Operational result
Teams gain one controlled operating surface for pipeline activity, field work and follow-up without exposing personal data or internal identifiers.
Business impact
Leadership gets a clearer operating model for decisions, ownership and controlled improvement.
northos.app/Customer Care OS
Live model
Support operations
Customer Care OS
OpenEscalatedAI suggestedApproved
SLA queueSLA · owner
00:42Product anomaly
Knowledge suggestion available
01:58Technical question
AI draft ready
03:12Missing documentation
Context search completed
-04:20Account access
Approval needed
Customer Care OS / 02
Enterprise Technical Support Platform
Problem
Technical support needed structured intake, classification, SLA visibility and safer AI assistance.
Architecture
An anonymized care operating system prototype with intake, anomaly classification, knowledge support and human approval.
System
Case model, triage workflow, approval boundary, knowledge lookup and audit trail for AI suggestions.
Operational result
Support teams can move from inbox-driven work to governed case handling without giving AI unsupervised control.
Business impact
Leadership gets a clearer operating model for decisions, ownership and controlled improvement.
Booking operations
Booking OS
TimelineCleaningMaintenanceOwner
Fjord View HouseReady
Harbour LoftSynced
Booking OS / 03
Owner-Led Booking Operations System
Problem
Reservations, cleaning coordination, costs and owner visibility were difficult to connect in one operational view.
Architecture
A booking operations layer connecting reservations, guest operations, cleaning workflow and revenue/cost visibility.
System
Reservation records, task status, cost categories, owner dashboard and operational timeline.
Operational result
The owner gets a clearer command surface for daily operations without publishing guest details or private financial records.
Business impact
Leadership gets a clearer operating model for decisions, ownership and controlled improvement.
northos.app/Command Center
Live model
Executive control
Command Center
TodayPendingIncidentsMemory
Approval queue
Approval queue
Business-critical action
Incident review
Monitoring signal grouped
Deployment plan
Preview validated
Command Center / 04
Internal Command Center
Problem
Approvals, projects, incidents, deployments and operational memory need continuity across work sessions.
Architecture
A command cockpit for cases, approvals, incidents, deployments and persistent operating context.
System
Project registry, event history, approval queue, incident visibility and operational memory interface.
Operational result
Internal work becomes traceable and easier to resume without exposing private client names, case IDs or infrastructure detail.
Business impact
Leadership gets a clearer operating model for decisions, ownership and controlled improvement.
